Analisis Keberhasilan Sistem Informasi PMB AMIKOM Yogyakarta Dengan Metode The Updated Delone & Mclean Is Success Model

Abstract

This study aims to analyze the relationship between system quality, information quality and service quality to the use of registration information systems online at pmb.amikom.ac.id web, and its effect on user satisfaction and net benefits. The model used in this study is the information system success model of The Updated Delon & Mclean. This model uses 6 measurements of success, namely system quality, information quality, service quality, user interest, user satisfaction.   Linear regression analysis used in this study as analysis tool.

The results of this study are the quality of the system, the quality of information and the quality of service greatly influence user satisfaction and does not significantly influence the use and desires of users using the information system. Use variables and user satisfaction affect the net benefit.

The conclusion of this study is the higher the quality of the system, the quality of information and the quality of service, the higher the level of user satisfaction. The higher usage, user desires and user satisfaction, the higher net benefits will be obtained.

Keywords :

System quality, information quality, service quality, online PMB, Delone and Mclean