FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA AKHIR SISTEM INFORMASI SUMBER DAYA MANUSIA (STUDI KASUS DI BPK RI)

Agung Ardianto, Silmi Fauziati, Eko Nugroho

Abstract


Semenjak tahun 2006, aplikasi Sistem Informasi Sumber Daya Manusia (SISDM) telah dipergunakan pegawai Badan Pemeriksa Keuangan Republik Indonesia (BPK RI) untuk mendapatkan informasi dan mengelola data kepegawaiannya. Meskipun bersifat wajib (mandatory), sistem ini belum sepenuhnya digunakan oleh pegawai, yang dibuktikan dengan banyaknya data belum dimutakhirkan oleh para pegawai. Hal ini mengindikasikan bahwa SISDM belum dimanfaatkan secara maksimal atau bahkan terdapat banyak pegawai yang belum pernah mengaksesnya. Masih banyaknya pegawai yang belum memanfaatkan SISDM  menimbulkan pertanyaan apakah sistem tersebut belum sesuai dan sulit untuk digunakan oleh penggunanya. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepuasan pengguna akhir terhadap SISDM dengan menggunakan End User Computing Safisfaction (EUCS) sebagai sinyal bagi manajemen untuk mengetahui kesulitan dan ketidaksesuaian ini.  Penelitian ini menggunakan modifikasi sebagian taksonomi yang terdapat dalam model keberhasilan sistem informasi. Selain itu dilakukan modifikasi dengan menambahkan Second Order Confirmatory Factor Analysis (CFA) terhadap variabel User Satisfaction. Pengujian dilakukan dengan metode Structural Equation Modeling (SEM). Hasilnya menunjukkan bahwa kualitas sistem dan kualitas informasi berpengaruh terhadap perceived usefulness; kualitas informasi, kualitas layanan dan perceived usefulness berpengaruh terhadap kepuasan pengguna akhir. Sedangkan kualitas sistem tidak berpengaruh terhadap kepuasan pengguna akhir.


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